Your privacy is our concern! If you have any questions or comments about our policies, please feel free to contact us anytime via e-mail. We do not share, trade or sell our customers' information with third parties for promotional purposes.
When necessary, customer information will be shared with a third party for the purpose of credit card authorizations and delivery fulfillment. We do not ask casual visitors to register or provide any personal information. Domain names and IP addresses may be logged for statistical and administrative purposes only. We may place a text file called a cookie in the browser files of your computer to keep track of items added to your shopping cart. The cookie does not store personal information about you.
Our order forms ask customers to provide us with their name, address, phone number, fax number, e-mail, and credit card number along with shipping information if it differs from billing information. The information we collect from our customers is used to fulfill orders and communicate with them about their orders. We may also use their contact information to provide occasional promotional materials. We observe the same policies with data collected in other ways (telephone, e-mail and facsimile).
If you have any questions about this privacy statement, the practices of this Website, or your dealings with this Website, you can contact Homelement at firstname.lastname@example.org or call us toll free at 1-800-996-8221.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Website.
Homelement does not charge sales tax unless for orders shipping to state of New Jersey. However, please check with your State's regulation since it might vary from state to state and we are not responsible for individual States'sales and use tax regulation regarding online transaction.
For Colorado, Oklahoma, South Dakota, and Vermont resident: We are not obligated to collect sales tax but you do need to file sales or use taxes for any online purchase.
Our return policy is 15% restocking fee (pending inspection) plus the actual inbound and outbound shipping. The actual shipping charge will be applied to any product regardless of the Free Shipping promotion or the flat rate $99 shipping. The products have to be in the original packaging and in brand new condition. Please contact us at 1-800-996-8221 for authorization prior to returning any items. Returns without prior authorization by us, will not be accepted. Please note that we can only accept returns for the maximum of 14 days after the delivery date.
Please note that Nexera, PrePac, Ren-Wil, Shermag, and IMAX cannot be returned.
If we are able to cancel your order before it is processed by our warehouses (normally within 24 hours from the time you ordered), there is not a charge for the cancellation. Otherwise 15% restocking fee will apply. In cases where the items are made to order, we are unable to cancel once it is processed. If the order has been shipped out from our warehouse, please see our return policy. Therefore, if you need to make any changes to your order, please contact us as soon as possible at 1-800-996-8221.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Homelement reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. We reserve the right to cancel any orders placed with us. Should we choose to cancel an order, our liability is limited to one dollar.
At any given time, despite our best efforts, a small number of the thousands of items on our site may be mispriced. We do, however, verify prices as part of our shipping procedures. If we discover that an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Inspecting Item During Delivery
Please INSPECT the cartons (packaging) of your new furniture upon delivery of your order. If you notice any slight damage to the packaging that you think might not affect the furniture, please MARK it in the receipt or bill of lading with a clear description of the nature of the damage. If the cartons are severely damaged, please refuse the shipment and make a notation on the freight bill that there were visible damages. Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered. In the event that you order arrives damaged or if you have any concerns regarding any aspects of the delivery, please contact us immediately at 1-800-996-8221 for on-site resolution. Please note that you do need to inspect the boxes when receiving the merchandise. If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise. Please keep the original box/packaging since it is required for us to process the claim.
It is your responsibility as the consumer to inspect each of the packages BEFORE signing for the delivery. See the section about Inspecting Item During Delivery for further information.
For any issue, we will request some pictures (either digital or printed copy) of the issues, the packaging, as well as the detail description of the issue in order to evaluate the extent of the issue and formulate the solution. Based on the extent of the issue, we reserve the right to replace only certain parts or send furniture repair professional to correct the issue.
All the furniture that we sell is brand new and carries the manufacturer's warranty. Most of the manufacturer warranty however is only limited warranty that does not cover any wear and tear. That being said, please report any defect or issues within 10 days of receiving the furniture.
Unless mentioned otherwise, the furniture sold on our site is certified for residential use only.
Most of the items that we sell are mostly assembled and usually only require minor and easy assembly. All screws and other hardware are included in the boxes along with detailed instructions on how to assemble the piece. Please check with us if you need assembly info on specific items.
Please note that products by South Shore, Prepac, Nexera, Home Styles are RTA (Ready to Assemble furniture) and need some extensive assembly.
All photos on our website have been color matched with the actual product. How these photos display on any individual monitor and output from any printer can vary widely based on the different settings and external conditions. Regard any color printout as merely a color estimate rather than a true color match.
Please check the measurement of the items against your door opening, hallway size, stairway clearance, ceiling height before ordering. If the items need to be returned because of this reason, the return policy will apply. Please see our return policy for details.
Terms and Conditions of Use
The information contained in this Website, including but not limited to the rules that govern the use of the Website, is subject to change without notice. Your use of the Website following any such change constitutes your agreement to follow and be bound by the rules as changed.
All Web site design, text, graphics, and the selection and arrangement thereof Copyright Homelement 2003 - 2014, or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Website for the sole purpose of using this Website as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Website including reproduction for purposes other than noted above, modification, distribution, or reproduction without the prior written permission of Homelement is strictly prohibited.
The Homelement Website and Homelement logo are service marks of Homelement, LLC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
Links to External Websites
Homelement makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Website, or Websites linking to this Website.
Warranties and Disclaimers
Homelement intends for the information and data contained in this Website to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." Homelement expressly disclaims all warranties and/or conditions, express or implied, as to any matter whatsoever relating to or referenced by this Website, including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose and non-infringement.
Homelement reserves the rights to cancel any order for any reasons including but not limited to incorrect price and typo error. Homelement is not liable for any loss or damage incurred by you from the use of the website and any products or services offered.>
For California residents: Proposition 65 Label
California Proposition 65 requires warning labels on any products that may contain any of the hundreds of ingredients listed by California OEHHA office as possible carcinogen which covers everyday things from coffee to wood dust.
The warning is specified as follows:
WARNING: This product contains a chemical known to the State of California to cause cancer or birth defects or other reproductive harm.
Since we carry many brands and products, we are providing this warning for all products shipped to California.
Please note that the same terms of service apply to orders placed by phone as apply to orders placed through Homelement.com or any of our Homelement Stores websites.