FAQ

Thank you for visiting Homelement.com. With more than a dozen of years of experience in the furniture industry, we just recently expand our service to include the online store in the beginning of 2003. Our mission is to offer the simplest way to shop furniture in the comfort of your home. With simply a few clicks, you?ll have your new furniture delivered to you in no time.

How much do I pay for shipping?

We offer FREE Standard Shipping for any orders over $1499. Anything less than $1499, the shipping fee is FLAT $99.

We also carry many products with no minimum FREE Standard Shipping, simply look for the Free Shipping sign. Note that the products with no minimum free shipping do not qualify for $899 amount for the free shipping promotion.

Do I need to pay sales tax?

You only need to pay sales tax if you are shipping the products to New Jersey

How do I place an order?

We want you to feel comfortable placing your order. You can use our secure online ordering system or simply call us during regular business hours. You are also welcome to fax or mail your order to us.

Homelement
2 Auer Ct. Suite E-F
East Brunswick, NJ 08816
Tel. 1-800-996-8221
Fax: 732-698-9223

Do you have any store or showroom locations where I can view the items?

We do not have any store or showroom. All the items are shipped directly from warehouses. If you need more information on certain items, please let us know and we'll be glad to answer any questions that you might have. Sometimes additional pictures or swatches might be available.

How do I know that my order has been received and that it is correct?

We will confirm your order by e-mail. Please carefully check that all of the information on the order is correct including shipping address, phone number, products ordered, quantities, and sizes of all of the items. If there are any errors, please notify us immediately.

Can I cancel my order?

If we are able to cancel your order before it is processed by our warehouses (normally within 24 hours from the time you ordered), there is not a charge for the cancellation. Otherwise 15% restocking fee will apply. Therefore, if you need to make any changes to your order, please contact us as soon as possible at 1-800-996-8221.
If the order has been shipped out from our warehouse, please see our return policy.

How will my order ship?

All our items, including large furniture units, are specifically packed for shipment to your home or business address in double-bonded secure shipping containers and are guaranteed to arrive in first class condition. All shipments are fully insured.

Parcel Services

The selected parcel service (UPS, DHL, FedEx, or USPS) delivers your merchandise to your home or place of business and places it at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all of our items can move in this manner.

Truck Freight/Common Carrier

Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle. A trucking company (or commonly known as a common carrier) is the delivery method of choice for the furniture industry. The carriers will only unload the furniture to the curbside. They will only deliver during business hours between 8am to 5pm Monday to Friday by appointment.
Please make sure that you have adequate help to move the furniture.
For additional fee, you can ask the common carrier to perform extra services such as bringing your furniture inside your house or garage. Please note that these common carriers will not do any unpacking or assembly. Please arrange for this special service when the carrier company is scheduling the appointment.

White Glove Delivery

White glove delivery is an extra service that will deliver and set up your new furniture for you. This service is available for an additional fee on most occasions. Please contact us for details.

When can I expect delivery?

You will be contacted shortly after placing your order with shipping information specific to your order and to schedule your delivery if applicable. Some of the products are available for next day shipment and we strive to have your order shipped between 1-2 weeks from the warehouse. Occasionally, certain items (invariably the one you wanted most) sell out of stock and become back ordered. Shipping times vary depending on the manufacturer and your proximity to the warehouse. For items that are out of stock, we would let you know the approximate date when the items would be delivered. Please add about 1 week of transit time once your order leaves the warehouse Please note that this is only a guide, we cannot guarantee these times! Call to get the lead times on the products you are considering. At this time, we can only ship orders to 48 United States. We are sorry that we are not able to ship to Hawaii or Alaska at this time.

What if my furniture arrives damaged?

Please be sure to inspect the cartons (packaging) of your new furniture upon delivery of your order. If you notice any slight damage to the packaging that you think might not affect the furniture, please mark it in the receipt or bill of lading with a clear description of the nature of the damage. If the cartons are severely damaged, please refuse the shipment and make a notation on the freight bill that there were visible damages. Please notify us immediately at 1-800-996-8221. Your signature on the receipt is your acknowledgement that your merchandise is satisfactory and delivered as ordered. In the event that you order arrives damaged or if you have any concerns regarding any aspects of the delivery, please contact us immediately for on-site resolution.

What is your return policy?

We are sorry that we cannot issue a refund for cancellation or return once the merchandise is shipped from the warehouse. If shipment is refused without prior authorization, you will be responsible for both inbound and outbound freights and any handling fees involved. Aside from the shipping and handling charges, depending on the condition of the return items, you will be charged no less than 15% of the purchase price.

Is the color that I see on my screen accurate?

All photos on our website have been color matched with the actual product. How these photos display on any individual monitor and output from any printer can vary widely based on the different settings and external conditions. Regard any color printout as merely a color estimate rather than a true color match.

Does your product require assembly?

Most of our furniture are completely assembled and usually only require minor and easy assembly. All screws and other hardware are included in the boxes along with detailed instructions on how to assemble the piece.


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