Credit Card Information

Billing Address Must Match Address On File With Credit Card:

Billing Address Must Match

Your billing address must match that of the credit card used for payment to help protect our customers from credit card fraud.

This address is the one your credit card issuer sends your statements to. If you're not sure what your billing address is, please check your credit card statement or contact your credit card issuer using the number found on the back of your card. This is an internet credit card verification to help confirm that the person making charges to a credit card is the actual cardholder.

Alternate Shipping Address ( “Ship To” differs from “Billing Address” )

Payment Information

We will only ship to the credit card’s Billing or an authorized Alternate Shipping Address to prevent credit card fraud.

We understand there are times when you need an order shipped to an address different from your billing address, such as at a work location, a friend or relative's residence, or transport company. However, you're required to contact your credit card company to add the “Alternate Shipping Address” to the account. Please note that this is not changing the billing address, only adding another authorized shipping address to the account. (You may remove this address anytime after you receive your merchandise.)

Adding an additional shipping address only takes a few minutes. Simply call your credit card company using the 1-800 number from the back of your card and ask to have this shipping address as an "authorized alternate shipping address”. You can do this before or after you place your order. If you do it before, please enter the 1-800 number from the back of your credit card during check out at our Comments box. With the bank number you've have provided, we'll verify the shipping address after the order has been placed. Otherwise we will contact you to confirm this has been done when we are processing your order.

Payment Information
Q. How can I add an alternate shipping address to credit card?

A. Call customer service of your credit card issuer. Usually the customer service department phone number is located on the back of your credit card or on your monthly statement. Ask them to add the shipping address to the credit card as an "authorized alternate shipping address". You may keep this information on file with the credit card issuer for future orders or remove after you receive your merchandise if the address was only for this instance.

Payment Information

Q. Why does Homelement require an alternate address be put on file for online orders?

A. Credit card companies created this regulation for instances where the credit card is not present for mail, phone and internet orders to prevent fraudulent charges. It is actually the policy of Visa, MasterCard, American Express and Discover, and not ours. We simply follow their requirements and take a very active role to prevent online fraud. Fraud orders from our experience, it's not a good situation for both the sellers and the customers.

We know not all online merchants follow these regulations. But as a 100% secure shopping site, we comply with all Internet "card not present" anti-fraud procedures. The other companies that are not following these security regulations are disregarding what is required by all credit card issuers. We know that "other companies do not require this", but really they should. It helps keeps everyone's costs down and gives online buyers a better experience.

Shopping at Homelement guarantees your personal information to be treated with the highest security and respect. It's a trust we uphold and be assured we will actively protect all credit card accounts rather than disregarding fraud prevention procedures.

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