After Purchase Note from Homelement

Congratulations on the purchase of your new furniture! Please review and/or print the information page to help give you the best experience shopping with Homelement. Please note that your purchase is under Homelement's Terms and Policy.

Ordering

 

Email CommunicationOrder furniture via secure checkout or with a customer service representative over the phone.

 


Before Delivery

 

Email Communication
Aside from the order confirmation email, you will receive several emails updating the status of your order. Typically within 2 business days after placing your order, you should receive an email with the approximate ship date of your order. You should also receive an email with the tracking info and shipping information once your order has been shipped. Please contact our customer service at 732-698-9221 if you do not receive any of the email.

Email Communication Receive the order confirmation email with the details of your order. This email contains your billing and shipping information as well as the specific items included in your order.

Email CommunicationReview the order confirmation email to make sure that all the information in your order is correct. Check for the correct items, quantities, and finishes.

If you do not receive the order confirmation message within a few minutes of ordering, please check your Junk/Spam E-mail or Bulk Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through. There is also a chance your e-mail was entered incorrectly. Please contact our customer service at 732-698-9221 to verify and correct your email address if necessary.


During Standard Delivery

 

Shipping InformationPlease note that our standard shipping refers to Parcel Services or Truck Freight (depending on the size of the items) unless specified otherwise in the product description. Deliveries by freight carriers are one-person deliveries and the driver will only unload the furniture to the curbside. Please make sure that you have adequate help to move the furniture. For more info on shipping - Click here.

You are required to inspect the boxes when receiving the merchandise.
If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise.


Email CommunicationNote any damages to boxes with the delivery receipt.

Email CommunicationCheck the correct number of boxes as stated in delivery documents/receipt.

All of the items that we sell are brand new in the box and packed well when leaving the warehouse.
Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered.

We highly recommend accepting boxes or items with minimal damage as long as you note the damages with the delivery receipt. This gives you more options as a customer for faster resolutions. Keeping the item gives you something to use while you wait for a replacement. In some cases, we can send a furniture repair specialist to fix problems or even give a discount should you decide to keep the item as is or repair it yourself.

Please INSPECT the cartons (packaging) of your new furniture upon delivery of your order. If you notice any slight damage to the packaging that you think might not affect the furniture, please MARK it in the receipt or bill of lading with a clear description of the nature of the damage. If the cartons are severely damaged, please refuse the shipment and make a notation on the freight bill that there were visible damages. In the event that you order arrives damaged or if you have any concerns regarding any aspects of the delivery, please contact us immediately at 732-698-9221 for on-site resolution.

Please view some of the examples below:

Damaged Box 1
Damaged Box 2
Damaged Box 3
Please note the box has some dents. Most of the time, the content is fine however you DO NEED to mark this on the delivery receipt.
Damaged box. This is probably something that needs to be refused or at least noted in the delivery receipt that the box has some major damage.
Another example of damaged box. This is probably something that needs to be refused or at least noted in the delivery receipt that the box has some major damage.

For Inside Delivery or White Glove Service (available in New Jersey Only)

 

Email CommunicationThe inside delivery and white glove service will open the box(es) and place the item(s) in the room of your choice. Please INSPECT the condition of the item(s) and note any issues in the delivery receipt. Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered. In the event that you order arrives damaged or if you have any concerns regarding any aspects of the delivery, please contact us immediately at 732-698-9221 for on-site resolution.

 

 


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