FAQs
About Homelement
Q. Who is Homelement?
A. Homelement Stores, Inc. is an online destination for home furnishings. We help customers discover furniture collections, compare products, and explore curated selections from leading brands through trusted retail partners.
We are currently refreshing and expanding the Homelement website, with new products, brands, and buying guides being added on an ongoing basis.
Q. Does Homelement sell products directly?
A. Homelement primarily operates as a furniture discovery and comparison platform. Many products featured on our website are available through trusted retail partners, where purchases are completed directly.
Q. Why do some products link to other websites?
A. Many products on Homelement are offered through trusted retail partners. When you choose one of these products, you may be directed to the partner’s website to view current pricing, availability, shipping information, and complete your purchase.
Q. Is everything on your website sold directly by Homelement?
A. No. Many products featured on Homelement are recommendations or partner listings. Product pages will indicate when a purchase is completed on a partner website.
Q. How do I contact Homelement if I have a question?
A. If you have questions about Homelement, our product information, or our buying guides, you can contact us at 732-698-9221 or by emailing us at customerservice@homelement.com. Our business hours are Mon-Fri 9:00 AM - 5:30 PM EST.
Ordering Information
Q. How do I buy a product shown on Homelement?
A. Product pages may include a link to a trusted retail partner where you can view current pricing, availability, shipping options, and complete your purchase. Orders are placed directly on the partner retailer’s website.
Q. Can I place an order over the phone with Homelement?
A. Homelement does not currently process most orders directly by phone. For products offered through partner retailers, orders must be completed directly on the partner’s website.
Q. How do I know my order was received?
A. For purchases made through partner retailers, your order confirmation will come directly from that retailer. Please refer to the retailer’s confirmation email and account tools for order details.
Payment Information
Q. Who handles payment for products listed on Homelement?
A. For products purchased through partner retailers, payment is handled directly by the partner retailer. Homelement does not collect payment information for those purchases.
Q. Who handles sales tax?
A. Sales tax, when applicable, is calculated and collected by the retailer where the purchase is completed.
Q. Who handles payment, shipping, and returns for partner products?
A. For products purchased through our partner retailers, payment, shipping, delivery, returns, cancellations, and customer service are handled directly by the partner. Please refer to the partner’s website for their specific policies and order details.
Shipping & Delivery Information
Q. How will my order ship?
A. Shipping methods vary by retailer, product, warehouse location, and destination. Please review the shipping information on the partner retailer’s website before completing your purchase.
Q. How can I track my order?
A. Tracking information will be provided by the retailer where you completed your purchase. Please refer to that retailer’s confirmation email, account page, or customer service team for tracking details.
Q. When will I receive my order?
A. Delivery times vary by retailer, product, warehouse location, carrier, and destination. Please refer to the estimated delivery information provided by the partner retailer.
Q. Do you offer White Glove or Inside delivery?
A. Delivery services vary by retailer. If White Glove, inside delivery, assembly, or room-of-choice delivery is available, it will be shown by the retailer where the purchase is completed.
Damage, Returns & Cancellations
Q. What happens if my product arrives damaged?
A. For products purchased through partner retailers, damage claims must be handled directly with the retailer where the purchase was completed. Please follow that retailer’s damage reporting process and contact them as soon as possible.
Q. What is the return and refund policy?
A. Return and refund policies vary by retailer and product. Please review the partner retailer’s return policy before completing your purchase.
Q. What is the cancellation policy?
A. Cancellation policies vary by retailer. Please contact the retailer where you placed your order for cancellation requests or order changes.
Q. What is the warranty policy?
A. Warranty coverage is determined by the manufacturer and/or the retailer where the purchase is completed. Please refer to the product details and retailer policy for warranty information.
General Product Information
Q. What exactly comes with my items?
A. Please review the product details carefully before clicking through to a partner retailer or completing a purchase. Product inclusions, dimensions, finishes, and accessories may vary by manufacturer and retailer.
Q. Is the color or finish I see on my screen accurate?
A. We make every effort to display product colors and finishes as accurately as possible. However, colors may appear differently depending on your screen, display settings, lighting, and manufacturer photography.
Q. Will my product require assembly?
A. Assembly requirements vary by item, manufacturer, and retailer. Please review the product details and retailer information carefully before completing your purchase.
Q. Do you have a showroom or do you know where I can see the furniture in person?
A. Homelement is an online-only furniture discovery destination and does not operate a physical showroom. Please check with the partner retailer or manufacturer for any available showroom or local display information.
Affiliate Disclosure: Some links on Homelement may direct you to partner websites. Homelement may earn a commission from qualifying purchases made through those links, at no additional cost to you.